DELIVERY

Where does lab. deliver to?

Lab. delivers almost everywhere. Here is a list of the country we reach.

France and DOM-TOM : métropole, Corse, Guadeloupe, Guyane, Martinique, Monaco, Nouvelle-Calédonie, Polynésie Française, Saint Barthélemy, Saint Martin

Europe : Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Leetonia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, Nederland’s, Poland, Portugal, Romania, United-Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland

World : Argentina, Australia, Bahrain, Brazil, Canada, China, South Korea, Israel, Japan, Lebanon,

New-Zealand, Singapore, Taiwan, Turkey and USA

To know the conditions, times and costs of delivery to a specific country, please contact our Customer Services.

Which methods of delivery are possible?

We propose deliveries by Colissimo, Fedex and UPS, which are selected according to the nature of transport (standard, express, fragile, bulky, France or overseas…) to get your items in the best delay at the best price.

What are the delivery times?

Average delivery times

FRANCE – 2/4 working days
EUROPE – 4/6 working days
WORLD – 6/8 working days

To be noted that our items are made all year long in our French workshop. It may happen that an item is not in stock at the very moment of the order but we always manage to make it in 3 working days. The total time will then be: the time for availability of the product + to the delivery time of the conveyor to selected country.
In case the time would be longer than expected, you’ll be always inform and free to decide to maintain or cancel your order.

What are the costs of delivery?

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.

By way of indication, the average costs are:

- For FRANCE: 6.50€
- For EUROPE: 12€
- For USA: 25€
- For AUSTRALIA: 35€

How can I follow the delivery of my order?

On your online account “MEMBER AREA”, in the section “My Orders”, you can follow the state of your order at any moment, from its preparation in our warehouses to its delivery to the address that you indicated to us.

What happens if there is nobody to take delivery of the parcel?

In the event of absence, Colissimo will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 15 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to lab.

For deliveries by FEDEX, in the event of absence, the deliveryman leaves a transit advice note with the indication of his next passage. The Customer can call the customer services of FEDEX to fix a new delivery date which is more appropriate to him. After 3 unsuccessful passages to the delivery address, the parcel is held at the nearest FEDEX agency.

How is my order packed?

The articles are presented in silk paper or plastic envelopes depending on the item. The whole of the articles are then packed in a standardized box.

What do I do if something is missing or damaged from my parcel?

In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, via our online form or our email address [email protected]