EXCHANGE AND RETURN

How do I return an article ordered on the site ?

You have a legal right to 7 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return.

Your request for return can be carried out by contacting the lab. Customer Services, using the contact form or email [email protected].

As of reception of the return authorization email, you can return the chosen products, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.

Which articles ordered on the site can be returned ?

All the products on the site can be returned, except those made in demand and called “CUSTOM-MADE” items. Returned products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.

Which is the deadline for returning an item ?

You have a legal right to 7 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Once we have been informed, you must return the item to us as soon as possible and within a maximum delay of 15 days.

What happens to my items when they are returned ?

Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Next lab. will refund the total amount of the order. You will also receive a confirmation email for this refund.